Fox & Freeze complies to the following policies, terms and conditions :
A. Online transaction information :
Fox & Freeze may share information regarding purchases with payment gateways and resellers for the express purpose of
completing a transaction or verifying if a transaction is not fraudulent. in each case these companies do not share or resell
private information for any purpose outside of completing the transaction.
B. Terms and conditions of ordering :
All prices are VAT included, estimated average delivery time is about 3-4 weeks.
Order acceptance, and the completion of the purchase contract between you and fox & freeze, will take place on the
dispatch of the products ordered, unless we have notified you that we do not accept your order, or unless you have
cancelled by communicating your intent to us.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order
C. Shipment :
Shipping rates are calculated automatically based on weight, size and ship-to location and are handling included.
Any duty or customs imposed on international shipments are the sole responsibility of the recipient.
D. Refund policy :
Please evaluate all products carefully prior to purchase as refunds will be given at the discretion of the management.
Please contact us with as much detail as possible to enable us to fully evaluate your claim.